Shipping policy
This policy applies to all orders shipped within the United States and internationally. At Krickets LLC, customer satisfaction is important to us, and we aim to provide reliable shipping and transparent order processing for every purchase.
Order Processing Time
Orders are typically processed within 3–5 business days (Monday–Friday), excluding holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Options
We currently offer the following shipping methods:
Standard Shipping
Estimated delivery time: 7–15 business days (including processing time)
Shipping Cost: $19.95
Expedited Shipping
Estimated delivery time: 5–10 business days (including processing time)
Shipping Cost: $39.95
Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Order Cut-Off Time
Orders placed after 7:00 PM (GMT -8) may begin processing on the next business day.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the issue
- A brief explanation of the problem
We will review the issue and work toward an appropriate resolution.
Starting a Return
To request a return, please contact us at:
Please include your order number and the reason for your return request. If your request is approved, we will provide return instructions.
Return Approval
We accept eligible returns within 30 days of delivery. Returned items must meet the conditions outlined in our Refund Policy.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.
Returns sent without prior approval may be rejected.
Contact Information
Krickets LLC
1717 E Cherokee St Suite 107
Springfield, MO 65804
United States
Email: contact@krickets.llc