Refund policy
At Krickets LLC, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
30-Day Return Window
We accept eligible returns within 30 days from the delivery date of your order.
To qualify for a return, items must meet the following conditions:
- Item must be unused and in original condition
- Item must be returned with original packaging, tags, accessories, and included materials where applicable
- Proof of purchase or order confirmation must be provided
Return Eligibility
Returns may be accepted for eligible items that arrive damaged, defective, incorrect, or significantly different from the product description.
Items that show signs of use, damage caused by misuse, or missing components may not qualify for a refund or exchange.
Exchanges
We also accept eligible exchanges. The exchange process is similar to the return process. Once your returned item is received and inspected, you may contact us regarding the replacement product you would like to receive, subject to product availability.
How to Request a Return or Exchange
To request a return or exchange, please contact our support team at:
Email: contact@krickets.llc
Please include:
- Your order number
- A brief explanation of the issue
- Clear photos if the item is damaged, defective, or incorrect
If your request is approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.
Customers are responsible for securely packaging returned items before shipment.
Refund Processing Time
Once your returned item is received and inspected, approved refunds are typically processed within 5–10 business days. Refunds are issued to the original payment method used during checkout.
Please note that banks or payment providers may require additional processing time before the refunded amount appears in your account.
Contact Information
If you have any questions regarding returns, refunds, or your order, please contact us at:
Krickets LLC
1717 E Cherokee St Suite 107
Springfield, MO 65804
United States